Return & Exchange Policy
WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 30 days on all products that have not been opened, worn, or tampered with. All Waikiki Wigs products with hair come with a tester weft for you to determine if the color is a good match.
Exchanges
EXCHANGES ARE EASY.
Need another shade? Our exchange process is quick and easy. Ship out your current set of extensions and/or wigs, topper or hairpiece and provide us tracking, and we’ll get you set up with a new order right away.
To begin the exchange process, simply email info@pacifichairwaikiki.com. Our team will respond back to you within a few hours.
If you’re not sure which shade to go with, include a photo of your hair taken in natural lighting when you email in and we’ll be happy to color match you!
HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?
Follow these 3 simple exchange steps, and we’ll get your new order set up.
- Email in to info@pacifichairwaikiki.com with our exchange instructions.
- We’ll provide you with our return shipping address + your return authorization number.
- You ship your package out, and email us back with your tracking number.
We’ll then set up your new order, and you’ll be good to go!
I'M DEBATING BETWEEN 2 SHADES - WHAT SHOULD I DO?
We are happy to offer complimentary sample swatches to our customers based in Canada and the U.S. - you only pay a flat rate fee of $10 USD to cover shipping. Use this sample swatch to see how it compares to the set you have, so you can feel confident about your exchange.
Or, you’re welcome to send info@pacifichairwaikiki.com a photo of your hair taken in natural lighting and we’ll be happy to color match you.
Returns
HOW DO I RETURN MY ORDER?
United States
If you’re located in the United States, you may initiate a return to info@pacifichairwaikiki.com. We will walk you through step-by-step on how to return your item.
International
Please follow our return instructions. Once we receive photos of your set and your return statement to info@pacifichairwaikiki.com, we’ll send over your return authorization number and our return shipping address.
Return & Exchange FAQ
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
Yes, all customers are responsible for their own return shipping costs for any returns or exchanges. We recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
CAN I GET HELP FINDING A BETTER MATCH?
We're happy to help you find a better match. Please email our team at info@waikikiwigs.com with the following photos:
- A photo of your hair in natural lighting where we can see it fully
- A photo of your hair in comparison to the tester weft (natural lighting)
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
HOW MAY I CONTACT YOU?
You may contact us by email at info@waikikiwigs.com. The Waikiki Wigs support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
HOW DO I KNOW IF THE SHADE IS A GOOD MATCH WITHOUT OPENING THE BOX?
We understand that it can be hard determining your ideal Waikiki Wigs color match from your computer screen. Good news is that all full sets of Waikiki Wigs products with hair come with a tester weft for you to determine if the color is a good match.
WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. Express shipping costs are non-refundable.